Warranty - On The Go Leisure

MGI and Bat-Caddy Canadian Limited Warranty

MGI Canadian Limited Warranty – ATTENTION!

As of January 1, 2023, MGI took over responsibility for the Canadian Distribution and Warranty Support for all MGI Products. At the same time, January 1^st, On The Go Leisure ceased providing warranty support in Canada for MGI. On The Go Leisure, No Longer, has an agreement with MGI to provide warranty services.

For Warranty Service please Email: servicecanada@mgigolf.com

MGI Zip Series Models

MGI Zip Series models now come with a comprehensive 3 year warranty in mainland Canada, effective on Zip Series caddies registered from July 1st 2021.

Zip Series caddies & lithium batteries registered before July 1st 2021 are covered with a standard 2 year warranty.

MGI Zip models are covered by a Limited* manufacturer’s warranty from the date of purchase.

Duration of this warranty is:

3 years on Zip Series parts
3 years on Zip Series Lithium batteries
2 years on Zip Series chargers

It is recommended to register your model within 30 days of purchase. Proof of Purchase required upon registration.

*MGI or an authorized service center will repair or replace any parts found to be defective in materials or workmanship under normal use provided that:

The MGI Zip model has been properly used, maintained and regularly serviced
The replacement or repair is performed by an authorized MGI service center or the owner with MGI approval.
The unit has been registered online.

MGI Golf only offers a warranty within the country where purchased across all MGI caddies, batteries, chargers and accessories and is non-transferable across different countries.

For Canadian consumers, MGI’s warranty only covers purchases made in mainland Canada and the use of the electric caddy, battery, and charger in Canada.

Warranty Exclusions

Warranties only apply to purchases and use of MGI product throughout mainland Canada.

The following events will void warranty:

Any alteration performed by non-authorised people or companies.
Fitting of parts or accessories not recommended by MGI.
Any damage caused by continued operation of the product after it is known to be defective.
Damage to the seat and/or seat support bracket on the unit.
Damage caused by partial or complete ingress of water into motor/gearbox and other major components.
Damage caused by the unit being driven into bunkers, other course hazards or clubhouse and carpark hazards.
Damage caused by golf balls or golf clubs.
Application of external force to any part of the unit or battery.
Fusion of motor or electronics through overload or continual stationary operation.
All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.

The following events are not covered under warranty:

Normal wear and tear;
(e.g. tyres, rubber handlebar, elastic straps, paintwork, battery performance, axles threads, charging ports on batteries and remotes, screen glass etc.)
Minor appearance defects which bear no effect on the operation of the unit and are considered by the manufacturer to be within the accepted standards.

In the event of submersion in water (partial or full) of a motorized buggy; MGI advises the complete write-off of your buggy.

The cost of replacing the water-damaged components (including labour) exceeds the price of a replacement buggy.

If you elect to purchase replacement components, i.e. motors, gearbox, motor controller and electronics, we advise the replacement of ALL components simultaneously. Replacing individual components on a water-damaged buggy poses a higher risk of future failure of other components and therefore these parts will not be covered under warranty.

Please note that MGI does not warrant water-damaged batteries and, due to fire risk, under no circumstances should they continue to be used.

All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.

Parts Installed During Warranty

Warranty coverage for components installed during a units warranty period shall consist of the duration of the models warranty period, provided the warranty installation is performed by MGI, an authorized service center or the owner on approval.

Shipping caddies to MGI for Service/Repairs/Inspection

Within warranty/repairs/inspection – If a service centre or MGI service van is not easily accessible to you for within-warranty issues, MGI will arrange to have the caddy (or other products) picked up from a location convenient to yourself. If a caddy is being returned for repair/inspection under warranty it must be packed in a suitable box with adequate protection for the caddy. If a box is not available to you, MGI will have an appropriate box sent to you prior.

Please note, until the caddy is received by MGI, MGI holds no responsibility for any damage or loss caused during transportation/shipping.

Once received it is MGI’s responsibility to ensure the caddy is safety delivered back to yourself.

Outside warranty/repairs/inspection – If a service centre is not easily accessible to you for out-of-warranty service/repair, the onus will be on yourself to arrange for the caddy (or other products) to be returned to MGI. If a caddy is being returned for repair/inspection, it must be packed in a suitable box with adequate protection for the caddy.

MGI Dri-Play & Lite-Play Cart Bags

MGI Dri-Play & Lite-Play cart bags come with a 1 year warranty. MGI Dri-Play & Lite-Play cart bags are covered by a Limited manufacturer’s warranty from the date of purchase.

MGI Accessories

MGI Accessories come with a comprehensive 1 year warranty.
MGI Accessories are covered by a limited manufacturer’s warranty from the date of purchase.

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Bat Caddy® Electric Golf Caddy – Limited Warranty

What is covered?
Any defect in material and workmanship resulting from personal, normal use in accordance with the owner’s manual.

For how long?
The X8R, X4R, and X3R’s are warrantied for One (1) year from the date of purchase for caddy, caddy parts, battery and electronics. Caddy accessories are covered under this warranty for 90 days.

Who gets the warranty?
The warranty is non-transferable and limited to the person who originally purchased the product in Canada.

Geographic scope:
This warranty applies only to original Bat-Caddy products purchased in Canada from On The Go Leisure, a Canadian authorized Bat-Caddy dealer or distributor. This warranty does not cover Bat-Caddy’s that are out of Country.

LIMITATIONS & LIABILITY: IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY ARE LIMITED TO ONE YEAR FROM DATE OF PURCHASE. WE WILL NOT PAY FOR: LOSS OF USE OF YOUR PRODUCT OR PROPERTY DAMAGE CAUSED BY YOUR GOLF TROLLEY PRODUCT OR BATTERY OR ITS FAILURE TO WORK; ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, OR FROM THE FURNISHING, PERFORMANCE OR USE OF ANY GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, MISUSE OR MODIFICATION OF THE PRODUCT OR OTHERWISE NEITHER YOU NOR SPACOM / ON THE GO LEISURE SHALL HAVE ANY LIABILITY TO THE OTHER FOR INDIRECT OR PUNITIVE DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

What we will do:
If your caddy or any parts thereof are defective under the terms and definitions of this warranty, we will send you replacement parts, repair it or, at our discretion, replace it at no charge to you.

How to get warranty service?
To get warranty service for your trolley you must contact On The Go Leisure at 1-800-469-0061 or sales@onthegoleisure.ca and provide proof of date and place of purchase of the product. At our discretion we will provide one of the following Warranty services:

Do-It-Yourself Service: Diagnose the problem and make arrangements to get appropriate replacement parts.
On The Go Leisure Shop Service: If repair cannot be reasonably performed by customer, we will return your caddy or the defective parts in question to one of our Service Centers and repair or replace them at our expense.

For warranty services you must retain the original packing material in the event you need to ship your product back to one of our Service Centers. Charges for replacement packaging and shipping of such will apply.

What this warranty does not cover:

This warranty does not cover wear parts, such as rubber tire treads or remote control batteries or scratches/dents on frame or components caused by normal use. The warranty does not cover damage to the caddy caused by batteries or chargers other than those supplied by Bat-Caddy or third party damage caused by batteries and chargers in general. The warranty does not cover damage resulting from accidents, damage while in transit to our service locations, or damage resulting from alterations, misuse or abuse or ignoring of operating instructions, lack of proper maintenance, water damage due to hosing down or power washing product or submerged contact with water hazards, lakes or other water bodies, any loss of control of the unit resulting in equipment or consequential damage, unauthorized repair or modifications of the product, affixing any attachment not provided with the product, overloading of the product, fire, flood, or acts of God, or failure to follow the instructions in the Owner’s Manual. This warranty also does not cover any international shipping cost or foreign repair services due to exportation of the cart from the country of original purchase, or the cost of shipping to any destination that is not the destination the caddy was originally shipped to.

This warranty gives you specific legal rights, and you may also have other rights that vary under local and Provincial law.

Bat-Caddy® is a registered trademark of SpaCom LLC, Bat-Caddy Division