Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

Delivery charges are generally based on the size and weight of the product you purchase as well as your postal code. You can add a product to the cart and get a shipping estimate before you buy.

Which payment methods are accepted in the Online Shop?

We accept Visa, MasterCard and Discovery cards, as well you can use PayPal and use your PayPal account or use a credit card to pay within PayPal.

What if the price is reduced on your website, how do you handle this?

If there is a price drop on our website within 2 weeks of a purchase and you contact us, we will put a credit on your account for the difference. The credit must be used within one year. Please give us a call to discuss.

How long will delivery take?

The time frame for delivery depends on where you are shipping the product to. You can add a product to the cart and get a shipping estimate before you buy, this estimate will show the delivery time frame.

How secure is shopping in the Online Shop? Is my data protected?

We have an SSL certificate on our site and filter all traffic through our security protection company before it enters our site. Also, we do not retain any of your payment information.

What exactly happens after ordering?

After ordering you will receive by email a confirmation notification from us. The next communication will be that your order has shipped with tracking information.

Do I receive an invoice for my order?

Yes, immediately after you place your order you will receive an invoice by email.