Frequently Asked Questions

WHAT ARE THE DELIVERY CHARGES FROM YOUR ONLINE SHOP?

Delivery charges are generally based on the size and weight of the product you purchase as well as your postal code. You can add a product to the cart and get a shipping estimate before you buy.

WHAT PAYMENT METHODS DO YOU ACCEPT ON YOUR WEBSITE?

We accept Visa, MasterCard, AMEX and Discovery cards.

WHAT IF THE PRICE IS REDUCED ON YOUR WEBSITE. HOW DO YOU HANDLE THIS?

If there is a price drop on our website within 2 weeks of a purchase and you contact us, we will put a credit on your account for the difference. The credit must be used within one year. Please give us a call to discuss.

HOW LONG WILL DELIVERY TAKE?

The time frame for delivery depends on where you are shipping the product to. You can add a product to the cart and get a shipping estimate before you buy, this estimate will show the delivery time frame.

WHAT IS THE DIFFERENCE BETWEEN THE BAT-CADDY X4R AND X3R?

The X4R and X3R have the same motors and electronics. The differences are the look of the cart, the X3R is a little heavier in the front end, lower to the ground (smaller diameter wheels) and the X3R does not have an adjustable upper handle.

WHAT IS THE BEST WAY TO STORE MY TROLLY IN THE OFF SEASON?

Please clean all dirt and debris from your caddy, lubricate the axles with Vaseline, charge your battery and remote (MGI Models) after your last round and unplug it from the charger, for Bat-Caddy models, remove the batteries from the remote. Store the caddy and battery in a warm place, charge your battery and remote (MGI models) every 2 months (it won’t take long) and unplug from charger, charge your battery and remote (MGI models) fully before your first round in the spring.

HOW SECURE IS THE ONLINE SHOP? IS MY DATA PROTECTED?

We have an SSL certificate on our site and filter all traffic through our security protection company before it enters our site. Also, we do not retain any of your payment information.

WHAT EXACTLY HAPPENS AFTER ORDERING?

After ordering you will receive by email a confirmation notification from us. The next communication will be that your order has shipped with tracking information.

DO I RECEIVE AN INVOICE FOR MY ORDER?

Yes, immediately after you place your order you will receive an invoice by email.

HOW SHOULD I CARE FOR MY LITHIUM BATTERY?

Your lithium battery leads, casing and connections should be regularly inspected for damage and wear.
If your leads or connections are in need of repair or replacement, please contact your local On The Go Leisure repair centre for assistance immediately.

Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the On The Go Leisure Service Centre to arrange a replacement.

WET WEATHER TIPS

Your trolley is designed to be used in all conditions however a level of caution is required when operating your trolley in wet conditions.

When playing in wet conditions, we recommend carrying a hand towel to wipe away any excessive water from the top box.

Keep your trolley on the fairway and paths when possible and avoid boggy terrain and puddles.

Your trolley is designed to be as resistant to wet conditions as possible however they are not waterproof.

Under no circumstances should you clean your trolley using a pressure washer or hose.

We recommend cleaning away excess debris with a brush and wiping the trolley down with a damp cloth.

Damage to the drive system and electronics due to water ingress is not a manufacturing defect and will not be covered under warranty.

If you experience an issue after playing in wet conditions, please make contact with your Proshop or our Service Centre.

DO I NEED TO CHARGE MY MAIN BATTERY BEFORE ITS FIRST USE?

Yes. Charge your new battery for at least 8 hours or overnight before use. The battery charger light will turn to green indicating that the battery is fully charged.

HOW DO I PAIR THE REMOTE TO MY MGI TROLLEY?
  1. Disconnect the battery from the buggy
  2. Hold down the Stop Button on the Remote until both the Lock and Unlock buttons are illuminated – then release the Stop Button.
  3. Reconnect the battery
  4. The Remote will synchronize with the Top Box – the process will be complete once the Lock and Unlock buttons are no longer illuminated

Please note, if you do not connect the Navigator, as per point 3, with a battery, the Remote will exit Pairing after one minute

SHOULD I DISENGAGE MY BATTERY WHEN NOT IN USE?

Do not leave the battery handle engaged when you stop playing as it will drain your battery.

HOW OFTEN SHOULD I SERVICE MY TROLLEY?

It is recommended to service your trolley every 12 months or every 500km to ensure optimal performance of your buggy.

Please see the Preventative Maintenance Program that can be found in your user manual.

Please review our approved service locations.

WHAT IS THE WEIGHT OF MY MGI Trolley?

The weight of your buggy varies between models.

Zip Navigator: 13.0kg
Zip X5: 11.75kg
Zip X3: 11.25kg
Zip X1: 10kg

HOW OFTEN SHOULD I CHARGE MY MGI REMOTE BATTERY?

We recommend recharging your remote battery when recharging your main battery.

DO I NEED TO CHARGE MY MAIN BATTERY BEFORE ITS FIRST USE?

Yes. Charge your new battery for at least 8 hours or overnight before use. The battery charger light will turn to green indicating that the battery is fully charged.

HOW DO I REGISTER MY GOLF TROLLEY?

Locate your serial number, click this link and follow the prompts to register.

Register at On The Go Leisure

WHERE DO I FIND MY SERIAL NUMBER TO REGISTER MY MGI TROLLEY?

The serial number on your MGI Zip can be found in two locations on your trolley. At the base of the battery area and inside the top box storage compartment. It is 15 digits long and comprises of letters and numbers i.e.: CZXNV11xxxxxxxx