We strive to provide the best golf carts in Canada, however from time to time your caddy may need repair. All returns must receive pre-approval prior to being returned. If a golf trolley does need to be returned it must be returned in its original packaging. If an ORIGINAL BOX is not available for the return, we are happy to ship a box for the return at the customer’s expense. . All returns are at the customers expense unless agreed otherwise prior to the return. Any returns received without pre-approval will not be accepted.
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30 DAY MONEY BACK GUARANTEE
We understand that it can be a challenge ordering online, not being able to touch and feel your purchase, so if you are not completely satisfied with your cart, we offer a 30 day money back guarantee! In order to qualify for this guarantee the item must be in its original packaging, must not have been used, must be in new and resaleable condition and an invoice from On The Go Leisure provided. We will refund your original purchase price less any shipping charges. Please call us to discuss any concerns. Optionally, try out your caddy for 15 days and if not satisfied return it in the original box (call or email first for RA#) with all components and if not damaged we will refund 80% of your original purchase price less shipping.